FAQs

What is a "Print On Demand" method and why is it eco-friendly?

Print on demand is when you can print just the quantity you need, when you need to. In other words, when you place an order we create your piece at that very moment, just for you.

Printing on demand is earth-friendly printing because it:

Saves trees. Instead of printing 5,000 pieces to lower your per-piece cost, then discarding 2,000 because you really only needed 3,000, you can print just the 3,000 you will actually use.

Doesn’t require water or chemicals to clean presses between jobs.

Makes obsolescence obsolete. Studies show that some 20 percent of print materials are thrown away because they became obsolete before they could be used. If you print a piece only when you need it, you aren’t storing any physical copies. So there’s nothing to become obsolete – and less waste to send to a landfill.

How are returns handled?

WE OFFER RETURNS ON DAMAGED GOODS; NO SIZE EXCHANGES. Any returns or problems that occur because of a printing error on our part will be handled at our expense. We include a return address straight to our HQ, to ensure a quick return. We do not do size exchanges, but please email us at  hello@swagdiego.com, or fill out the contact form at the bottom of the page. We want the best customer service, and will always figure out a solution!

How long do I have to submit a claim for a return/exchange? 

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product is received. For packages lost in transit, all claims must be submitted no more than 30 days after the estimated delivery date. 

How long does it take for my order to be processed?

Standard fulfillment time is 2-8 business days.

How should I wash my printed garments?

Wash inside out. Machine wash cold. Tumble dry low/hang dry.

Where can I find the tracking information for my orders? 

All tracking numbers can be found in the shipping notification emails sent to the email address used to place your order.  

Please contact us with any other questions!

hello@swagdiego.com

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